Privacy Policy

Effective Date: 03/10/2026

Empress Express LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how it is used, and the steps we take to safeguard your information.

What Information Is Collected

When users interact with our website or services, we may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Company name
• Carrier information (MC number, equipment type, location)

Technical Information

• IP address
• Browser type
• Device type
• Pages visited on the website

This information is collected when users submit contact forms, carrier applications, chat requests, or otherwise communicate with us through the website.

How User Data Is Used

Information collected may be used to:

• Respond to inquiries and service requests
• Review and process dispatch service applications
• Communicate regarding dispatch operations and load opportunities
• Provide updates related to services or documentation requests
• Improve website performance and user experience
• Maintain operational records related to dispatch services

We only collect information necessary to provide and improve our services.

SMS Opt-In Details

By submitting a phone number through our website forms or carrier application, users may consent to receive SMS communications from Empress Express LLC.

These messages may include:

• Dispatch updates
• Load notifications
• Document requests
• Service-related communications

Message frequency varies. Message and data rates may apply.

Users may opt out at any time by replying STOP to any message. Users may reply HELP for assistance.

SMS consent is not shared with third parties or affiliates.

Cookie & Tracking Practices

Our website may use cookies and similar technologies to improve website functionality and analyze user interactions.

Cookies may be used to:

• Remember website preferences
• Improve website performance
• Monitor traffic patterns and site usage

Users may choose to disable cookies through their browser settings. Disabling cookies may affect some website functionality.

Data Security and Handling

We take reasonable administrative, technical, and physical measures to protect personal information submitted through our website.

While we implement safeguards designed to protect user data, no method of electronic transmission or storage is completely secure.

We strive to maintain appropriate safeguards to prevent unauthorized access, disclosure, or misuse of personal information.

User Rights

Users have the right to:

• Request access to personal information submitted through our website
• Request corrections to inaccurate information
• Request deletion of personal data when applicable
• Withdraw consent to receive communications

Requests regarding personal data may be submitted by contacting us directly.

Mobile Information Sharing Statement

Mobile information will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes.

All SMS communications from Empress Express LLC are limited to operational or service-related messaging with users who have provided consent.

Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Empress Express LLC
Email: [email protected]
Website: https://www.empress-express-llc.com