Terms of Service

Effective Date: 03/10/2026

Welcome to the website and services of Empress Express LLC. By accessing this website or using our services, you agree to the following terms and conditions.

These terms govern the use of our website, dispatch services, and SMS communications.

Use of Website

The information provided on this website is intended for informational purposes regarding dispatch services offered by Empress Express LLC.

Users agree not to misuse this website or submit false or misleading information through contact forms, applications, or communication channels.

Dispatch Services

Empress Express LLC provides professional dispatch support services to independent owner operators and motor carriers.

Our services may include:

• Load sourcing through freight load boards
• Broker communication and coordination
• Rate negotiation
• Freight coordination and dispatch support
• Documentation reminders and service updates

Empress Express LLC does not operate as a motor carrier and does not take possession or responsibility for freight.

Carriers remain responsible for maintaining valid operating authority, insurance coverage, and compliance with all applicable transportation regulations.

Freight availability, rates, and broker participation are determined by market conditions outside of our control.

Description of SMS Use Cases

By providing your mobile phone number through our website forms, carrier application, contact forms, or communication channels, you consent to receive SMS communications from Empress Express LLC.

SMS communications are used strictly for operational and service-related purposes associated with dispatch services.

These communications may include:

• Dispatch updates and instructions
• Load availability notifications
• Load confirmations and pickup reminders
• Delivery reminders and POD requests
• Documentation requests (insurance, W9, authority updates)
• Service-related notifications and dispatch coordination

These messages are informational and operational in nature and are only sent to users who voluntarily provide their phone number and consent to receive SMS communications.

Empress Express LLC does not send unsolicited marketing messages via SMS.

Opt-Out Instructions

Users may opt out of receiving SMS communications at any time by replying STOP to any text message received from Empress Express LLC.

Once a user opts out, they will no longer receive SMS communications unless they submit a new request to receive communications.

Users may reply HELP to any message for assistance.

Users may also contact Empress Express LLC directly to request removal from SMS communications.

Message & Data Rate Disclosure

Message frequency varies depending on operational needs and communication between dispatch and drivers.

Standard message and data rates may apply according to your mobile carrier’s service plan.

Empress Express LLC is not responsible for any messaging or data charges incurred through SMS communications.

Carrier Liability Disclaimer

Wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, and other providers, are not responsible for delayed or undelivered SMS messages.

Message delivery may depend on factors such as:

• mobile network coverage
• carrier filtering systems
• user device settings
• network service interruptions

Empress Express LLC cannot guarantee the successful delivery of all SMS messages.

Data Privacy & Mobile Information Protection

Empress Express LLC respects user privacy and protects personal information submitted through our website.

Mobile phone numbers and SMS consent information will not be shared, sold, or disclosed to third parties for marketing or promotional purposes.

User information is used solely for operational communication related to dispatch services and service coordination.

Customer Support Contact

For assistance regarding dispatch services, website usage, or SMS communications, users may contact Empress Express LLC using the following information:

Empress Express LLC
Email: [email protected]
Phone: 602-753-9324
Website: https://www.empress-express-llc.com

Customer inquiries are typically handled during normal business hours.

Age Restriction (18+)

The services offered by Empress Express LLC are intended for individuals 18 years of age or older.

By using this website or submitting personal information, you confirm that you are at least 18 years old.

Limitation of Liability

Empress Express LLC provides dispatch support services based on industry practices.

However, we do not guarantee:

• load availability
• freight rates
• income levels for carriers
• broker acceptance of specific carriers

All freight market conditions and broker decisions are outside the control of Empress Express LLC.

Users agree that Empress Express LLC shall not be liable for damages or losses arising from the use of this website or services.

Link to Privacy Policy

For more detailed information regarding how personal information is collected, used, and protected, please review our Privacy Policy.

Changes to Terms

Empress Express LLC reserves the right to modify these Terms of Service at any time.

Continued use of the website or services constitutes acceptance of any updated terms.

What our clients say about us.

Professional and reliable dispatch support. Communication was clear throughout the entire load process.

Great experience working with this dispatch service. They stayed on top of broker communication and helped keep my truck moving.

Highly organized dispatch team that understands the trucking industry and works to secure quality freight opportunities.

Frequently Asked Questions

Do you work with new authorities?

Yes. We work with both new and experienced carriers. New authorities may require additional verification from brokers depending on their policies.

How are dispatch fees structured?

Our dispatch services are typically based on a percentage of the load rate. This ensures our success is aligned with the loads we secure for our carriers.

What equipment types do you dispatch?

We work with a variety of equipment types including box trucks, dry vans, flatbeds, hotshots, step decks, and power only units.

How do I start working with your dispatch service?

To begin the onboarding process, carriers can complete our application form and submit required documents such as MC authority, W9, and insurance certificate.